Privacy Policy

Introduction

Stellar Bot ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stellar-bot.com and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our cooking programmes
• Fill out a contact form
• Subscribe to our newsletter
• Communicate with us via email

This information may include:

• Name and contact details (email address, postal address)
• Dietary requirements and allergies
• Payment information (processed securely by third-party payment processors)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Operating system
• Access times and referring website addresses
• Pages viewed and navigation patterns

How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and registrations
• Communicate with you about our programmes and services
• Respond to your enquiries and provide customer support
• Send you administrative information and updates
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing (UK GDPR)

We process your personal data based on:

• Contract performance: To fulfil our obligations under any contract with you
• Legitimate interests: To operate and improve our business
• Legal obligation: To comply with applicable laws
• Consent: Where you have given explicit consent for specific purposes

Disclosure of Your Information

We may share your information with:

• Service providers: Third parties who perform services on our behalf (e.g., payment processing, email delivery)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with any merger, sale, or acquisition

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain customer data for:

• Booking and payment records: 7 years (for accounting and tax purposes)
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics data: 26 months

Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request restriction of processing
• Data portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: